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02 8064 5353
For any emergency jobs and bookings it’s best to call on the number above - for all other enquiries contact us through this form and we will be right back in touch.
OR EMAIL OUR TEAM
FAQ - EV Charger faults
1. How do I charge my car?
To start the charging please first download the application. There is a QR code on the charger and signage for this download either via Apple store or Android.
Follow the set up and scan or enter the charger code to start your charge.
2. Why is my car not charging?
Please ensure you have Wifi / 4G service and have successfully downloaded and completed the set up on the application as per above. Check if your phone has internet service.
Ensure that the charger is ready for charge and has a Green light activation.
Check your connections and or the charger cable from your car to the charger. Its common that the connections are not locked in place or that you have a damaged cable.
Has your payment method expired?
Incorrect or malfunctioning charger – See below 3. What should I do if I encounter a faulty EV charger?
3. What should I do if I encounter a faulty EV charger?
Check the connector to car and to charger
Make sure the connector is plugged in all the way. You can try unplugging and plugging it back in.
Check the LED light on the charger
The LED light on the charger should be a constant green or pulsing yellow when it's ready. If the LED is red, the stop button might be locked.
Inspect the Charger
Check for any visible signs of damage or vandalism.
If Red LED Illuminated or visible signs of damage please Report the fault using the above submission form or email info@electechev.com.au for further assistance
4. Why dosnt my charging session end?
Before leaving the charging station, make sure the charging session has been completed, your vehicle has finished charging, and you’ve disconnected the charging cable from your car. If you use your own charging cable, don’t forget to take it with you.
You can end the charging session by tapping the “Stop Charging” button in the app
5. What if I'm unable to unplug my vehicle from a charger?
Stay Calm - First, ensure the charging session has ended.
Seek Help - Contact our customer service line on 02 80645353 for assistance. We will be able to remotely reset the charge point or offer guidance.
“James did a really good job today at our house, they restored lights after not having lights for several weeks after storms. Thank you to your office team for spending hours talking to me during difficult times.”
“We would like to take this opportunity to commend Adam Westheimer – Electech Electrical / Fire & Electech Security for the outstanding customer service his company demonstrates is all aspects of their services.
The Electech Teams possesses a remarkable professionalism, obvious integrity and a vivacious attitude to service that clearly distinguishes them from other Electrical Contractors. No matter what the request, it is always handled in a timely fashion, with a tangible warmth and energetic friendliness that makes the Electech Team an absolute pleasure to work with.
Through the combination of personalised service, attention to detail and professionalism we have no hesitation in extending the highest recommendation to any future customer.”
“The boys from Electech are an extremely enthusiastic bunch and are very diligent and conscientious. They are proud of their work and always present the optimal solution to the problems they encounter. The Director Adam has exceptional proficiency in electrical knowledge, and the Office Manager Natalie is always well rounded and organised with all our requests. Electech is an electrical company that you can really trust and rely on to get the results you need knowing your jobs will be safe in their hands.”
“Fast, efficient and reliable service! nothing is ever too hard, The entire team at Electech are friendly and very pleasant to deal with. Their work is always completed to the highest of quality and they have excellent communication skills which makes dealing with them a walk in the park. I have used Electechs services over the past four years and would not hesitate to recommend Electech to anyone.”
“efficient and competent worker, we were very satisfied with the service provided.”
